Terms of Service


Terms of Service

The Lab Group (“The Lab Group”, “we”, “our”, “us”) is a UK-registered company (14128879), discoverable on Companies House.

The Lab Group builds tech-based products (“platforms”) for the use of individuals and businesses around the world. We presently own and operate six platforms, which are located at the following web addresses: thelabgroup.com; qrlab.com; nfclab.com; menulab.com; booked.in and payd.in. These Terms of Service govern the use of any and all of these websites and any associated services.

You (“user(s)”, “customer(s)”) agree that by creating an account, or by accessing or using the Lab Group’s platforms in any way, you are agreeing to the terms set out in this document as well as our Privacy Policy. By entering into this agreement, you acknowledge that you have the authority to act on behalf of any person or entity for whom you are accessing or using the platforms, and you agree to this agreement both personally and on behalf of that person or entity.

We, The Lab Group, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication. Your continued use of our platform(s) following such alteration will be considered an agreement to the altered terms and conditions.

Please read these Terms of Service carefully. By accessing the above-mentioned websites, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing our platforms or using any other services provided by The Lab Group.

These Terms of Service were last updated on 28 November 2022.

Limitations of Use

By using our platforms, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

1. modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on our websites;
2. remove any copyright or other proprietary notations from any materials and software on our websites;
3. transfer the materials to another person or “mirror” the materials on any other server;
4. knowingly or negligently use our websites or any of their associated services in a way that abuses or disrupts our networks or any other service The Lab Group provides;
5. use our websites or their associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
6. use our websites or their associated services in violation of any applicable laws or regulations;
7. use our websites in conjunction with sending unauthorised advertising or spam;
8. harvest, collect or gather user data without the user’s consent; or
9. use our websites or their associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Fair use

We provide our facilities with the assumption your use will be “business as usual”, as per our offer schedule. If your use is considered to be excessive, then additional fees may be charged or capacity may be restricted.

We are opposed to all forms of abuse, discrimination, rights infringement and/or any action that harms or disadvantages any group, individual or resource. We expect our customers and, where applicable, their users (“end-users”) to likewise engage our Products with similar intent.

Intellectual Property

The intellectual property in the materials contained in our websites are owned by or licensed to The Lab Group and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by The Lab Group at any time.

User-Generated Content

You retain your intellectual property ownership rights over content you submit to us for publication on our websites. We will never claim ownership of your content but we do require a license from you in order to use it.

When you use our websites or their associated services to post, upload, share or otherwise transmit content covered by intellectual property rights, you grant to us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate or otherwise create derivative works of your content in a manner that is consistent with your privacy preferences and our Privacy Policy.

The license you grant us can be terminated at any time by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until the relevant commercial or post has been discontinued by us.

You give us permission to use your username and other identifying information associated with your account in a manner that is consistent with your privacy preferences and our Privacy Policy.

Customer accountability

We regard our customers as being responsible for their own actions as well as for the actions of anyone using our Products with the customer’s permission. This responsibility also applies to anyone using our Products on an unauthorised basis as a result of the customer’s failure to put in place reasonable security measures.

By accepting Products from us, our customers agree to ensure adherence to this policy on behalf of anyone using the Products as their end users. Complaints regarding the actions of customers or their end-users will be forwarded to the nominated contact for the account in question.

If a customer - or their end-user or anyone using our Products as a result of the customer - violates our acceptable use policy, we reserve the right to terminate any Products associated with the offending account or the account itself or take any remedial or preventative action we deem appropriate without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation of our acceptable use policy.

Service and Payments

You are solely responsible for ensuring that the information you provide during the registration is complete and accurate. After registering on our websites you gain access to the following services:

1. Generation and display of a QR code after entering the amount and selecting the payment option
2. Generation of a payment request link with a set expiry time which can be adjusted
3. Simplification of billing and invoicing processes with automatically generated payment receipts

Upon processing the customer’s payment The Lab Group will deduct a service fee. Please note that the processing of any transaction may be terminated if we detect any fraudulent actions or criminal activity.

Upon processing the customer’s payment The Lab Group will deduct a service fee. Please note that the processing of any transaction may be terminated if we detect any fraudulent actions or criminal activity.

Payments can be refunded fully or in part and they can be requested via our help centre or notifying us via email. Customers need to specify the amount to be refunded. The Lab Group has rights to refuse to execute a refund if it does not meet the agreed-upon conditions or is prohibited by law. Please note that the customer is solely responsible for resolving any claims, disputes, or complaints related to our services.


Our websites and the materials on our websites are provided on an 'as is' basis. To the extent permitted by law, The Lab Group makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall The Lab Group or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use our websites or the materials present on said websites, even if The Lab Group or an authorised representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Prohibited activity

Copyright infringement and access to unauthorised material

Our Products must not be used to transmit, distribute or store any material in violation of any applicable law. This includes but isn’t limited to:

1. any material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and
2. any material that is obscene, defamatory, constitutes an illegal threat or violates export control laws.

The customer is solely responsible for all material they input, upload, disseminate, transmit, create or publish through or on our Products, and for obtaining legal permission to use any works included in such material.

SPAM and unauthorised message activity

Our Products must not be used for the purpose of sending unsolicited bulk or commercial messages in violation of the laws and regulations applicable to your jurisdiction (“spam”). This includes but isn’t limited to sending spam, soliciting customers from spam sent from other service providers, and collecting replies to spam sent from other service providers.

Our Products must not be used for the purpose of running unconfirmed mailing lists or telephone number lists (“messaging lists”). This includes but isn’t limited to subscribing email addresses or telephone numbers to any messaging list without the permission of the email address or telephone number owner, and storing any email addresses or telephone numbers subscribed in this way. All messaging lists run on or hosted by our Products must be “confirmed opt-in”. Verification of the address or telephone number owner’s express permission must be available for the lifespan of the messaging list.

We prohibit the use of email lists, telephone number lists or databases purchased from third parties intended for spam or unconfirmed messaging list purposes on our Products.

This spam and unauthorised message activity policy applies to messages sent using our Products, or to messages sent from any network by the customer or any person on the customer’s behalf, that directly or indirectly refer the recipient to sites hosted via our Products.

Unethical, exploitative, and malicious activity

Our Products must not be used for the purpose of advertising, transmitting or otherwise making available any software, program, product or service designed to violate this acceptable use policy, or the acceptable use policy of other service providers. This includes but isn’t limited to facilitating the means to send spam and the initiation of network sniffing, pinging, packet spoofing, flooding, mail-bombing and denial-of-service attacks.

Our Products must not be used to access any account or electronic resource where the group or individual attempting to gain access does not own or is not authorised to access the resource (e.g. “hacking”, “cracking”, “phreaking”, etc.).

Our Products must not be used for the purpose of intentionally or recklessly introducing viruses or malicious code into our Products and systems.

Our Products must not be used for purposely engaging in activities designed to harass another group or individual. Our definition of harassment includes but is not limited to denial-of-service attacks, hate-speech, advocacy of racial or ethnic intolerance, and any activity intended to threaten, abuse, infringe upon the rights of or discriminate against any group or individual.

Other activities considered unethical, exploitative and malicious include:

1. Obtaining (or attempting to obtain) services from us with the intent to avoid payment;
2. Using our facilities to obtain (or attempt to obtain) services from another provider with the intent to avoid payment;
3. The unauthorised access, alteration or destruction (or any attempt thereof) of any information about our customers or end-users, by any means or device;
4. Using our facilities to interfere with the use of our facilities and network by other customers or authorised individuals;
5. Publishing or transmitting any content of links that incite violence, depict a violent act, depict child pornography or threaten anyone’s health and safety;
5. Any act or omission in violation of consumer protection laws and regulations;
6. Any violation of a person’s privacy.

Our Products may not be used by any person or entity, which is involved with or suspected of involvement in activities or causes relating to illegal gambling; terrorism; narcotics trafficking; arms trafficking or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction, or missiles; in each case including any affiliation with others whatsoever who support the above such activities or causes.

Accuracy of Materials

The materials appearing on our websites are not comprehensive and are for general information purposes only. The Lab Group does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials present on our websites, or otherwise relating to such materials or on any resources linked to those websites.


The Lab Group has not reviewed all of the sites linked to its websites and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by The Lab Group of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Unauthorised use of The Lab Group property

We prohibit the impersonation of The Lab Group, the representation of a significant business relationship with The Lab Group, or ownership of any The Lab Group property (including our Products and brand) for the purpose of fraudulently gaining service, custom, patronage or user trust.

Right to Terminate

We may suspend or terminate your right to use our websites and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.


Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of United Kingdom. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.