Cookie Policy

We use cookies and similar technologies to improve your experience across our websites and platforms, including:

• thelabgroup.com

• qrlab.com

• nfclab.com

• menulab.com

• booked.in

• checked.in

• payd.in

• hoobert.ai

This Cookie Policy should be read alongside our Privacy Policy.

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1. What Are Cookies?

Cookies are small data files stored on your device when you visit a website or use an online service. They help websites and platforms function properly, remember user preferences, maintain secure sessions, and provide information about how services are used.

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2. How We Use Cookies

We use cookies and similar technologies for the following purposes:

Essential Cookies

These cookies are necessary for the operation of our platforms and services. They may be used for functions such as:

• user authentication and secure login

• account and session management

• booking and check-in flows

• payment processing

• security and fraud prevention

• chatbot or service continuity where required for core functionality

These cookies are necessary for the service to operate and do not require consent where permitted by law.

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Performance and Analytics Cookies

These cookies help us understand how users interact with our platforms by collecting information such as:

• pages visited

• features used

• time spent on pages

• navigation patterns

• technical issues and error reports

We may use these cookies to improve the performance, usability, and reliability of platforms such as checked.in, hoobert.ai, and our other services.

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Functionality Cookies

These cookies help remember choices and preferences so that we can provide a more tailored experience. They may be used for:

• language or region preferences

• saved settings

• user experience improvements

• remembering user choices across visits

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Third-Party Cookies

Some third-party services we use may place cookies or similar technologies on your device. These may include services used for:

• payments and billing

• cloud hosting and infrastructure

• customer support and live chat

• appointment scheduling

• analytics and performance monitoring

Examples of providers we may use include Stripe, AWS, Crisp, and Calendly. If a platform such as hoobert.ai uses third-party tools for infrastructure, analytics, or support, those tools may also use cookies or similar technologies.

These third parties process information in accordance with their own privacy and cookie policies.

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3. Consent and Control

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage cookies by:

• using our cookie banner or preference tool

• changing your browser settings

• rejecting non-essential cookies where this option is provided

Please note that disabling certain cookies may affect the availability or functionality of parts of our platforms, including booking flows, guest check-in services, payment journeys, and AI-assisted features.

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4. Browser Controls

Most browsers allow you to control cookies through their settings. You may be able to:

• block cookies

• delete existing cookies

• set preferences for certain websites

Please note that restricting cookies at browser level may affect how our websites and platforms function.

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5. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our services, technology, or legal requirements. Any updated version will be posted on the relevant website or platform.

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6. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact:

hello@thelabgroup.com